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Market Notice
November 29, 2018

REQUESTED ACTION

Information Only

CATEGORIES

Information Technology

Market Operations

System Operations

Customer Inquiry and Dispute Information System Enhancements, Call 12/18/18

MESSAGE

The California ISO will be upgrading the Customer Inquiry and Dispute Information (CIDI) system that is used by Scheduling Coordinators to log and track all inquiries and settlement disputes with the ISO. This upgrade is currently scheduled to be implemented by week ending Dec. 21, 2018. On Dec. 18, 2018, the ISO will hold a webinar with participants to demo the new functionality prior to its release.

 

The CIDI upgrade does not impact core functionality. This enhancement will enable participants to leverage the new features provided by Salesforce. These upgrades will include an improved look and feel, the ability to auto-search on commonly asked questions, improved case tracking abilities, and improved case searching and filtering.

 

The ISO will provide an updated User Guide by Dec. 10, 2018 to allow participants time review the upcoming changes. This User Guide will be posted in place of the current guide and sent to all CIDI users via e-mail from customerservice@caisocustomerservice.com (please make sure your SPAM filter allows this e-mail address).

 

To prepare for the launch, before the webinar, participants will begin to see the removal of non-functional fields and some view changes. The ISO intends to establish a Customer Partnership Group for our CIDI community to track and continue tuning the new implementation.

 

The ISO will discuss more details and answer all questions related to the upcoming CIDI upgrades during the call on December 18.

 

Meeting Details

Date: Tuesday, Dec. 18, 2018

Time: 2 p.m. - 3 p.m. PST

Add to calendar

 

Participation Information

Step 1: call 1-877-369-5230, access code: 0978968##

Step 2: join web conference

Technical support: call the AT&T Help Desk at 1-888-796-6118


CONTACT INFORMATION

Your Client Representative or ISO Customer Service at 916-608-7320

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California Independent System Operator | P.O. Box 639014 | Folsom, CA 95630 | United States