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Home > Privacy Notice and Terms of Use

Privacy Notice and Terms of Use

Created on: 06/03/2003
Last Updated on: 09/27/2018

 

Introduction

This Website and the California ISO mobile application (the “App”) is operated and maintained by the California Independent System Operator Corporation (referred to as the "California ISO" herein). All materials and information contained on this Website and the California ISO mobile application are made available subject to the Terms of Use, which must be agreed to by users as a condition to the use of this Website and the California ISO mobile application.

The California ISO maintains a secured section on this Website to distribute and make available certain material and information that requires access control restrictions. Validated users who demonstrate a verifiable need-to-know will be granted access privileges to such secured section in accordance with the California ISO security procedures. Such security procedures require that potential users provide the California ISO with some personal information for access review, security background check, and secured section use purposes. Safeguarding the privacy of individuals seeking access to and visiting the secured section of this Website and the California ISO mobile application is of the utmost importance to the California ISO. 

Information Collected and Stored

This Website and the California ISO mobile application (the “App”) use "cookies" and “anonymous identifiers” to help personalize your online experience and to collect usage statistics. Cookies store your site usage, preferences and user information, which will facilitate the future implementation of personalization and provides us valuable information for site and application improvements. Anonymous identifiers are random strings of characters that are used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.

If you prefer not to receive cookies while browsing this Website and the California ISO mobile application, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of this Website and the California ISO mobile application if you do so. Except as described in this statement, we will not disclose your personal information unless we have your permission or are required by law to do so.

The California ISO also may permit third party analytics providers, such as Google Analytics, Fabric and Site Improve to use cookies and anonymous identifiers to collect and process certain non-personally identifiable information that helps us understand your usage of this Website and the California ISO mobile application. For example, Google Analytics may collect and process information such as how often users visit this Website or the California ISO mobile application, what pages they visit when they do so, and what other websites or mobile applications they used prior to coming to this Website or the California ISO mobile application.

For information on how Google Analytics uses, stores and processes data, you should review “How Google uses data when you use our partners’ websites located at https://www.google.com/policies/privacy/partners/. For information on how Fabric uses, stores and processes data for iOS, you should review “Privacy and Security” located at https://docs.fabric.io/apple/fabric/data-privacy.html.  For information on how Fabric uses, stores and processes data for Android, you should review “Privacy and Security” located at https://docs.fabric.io/android/fabric/overview.html. For information on how Site Improve uses, stores and processes data, you should review “Privacy and Security” located at https://siteimprove.com/en/privacy/.

If you require access to the secured section of this Website, you must complete the Application Access Request Form indicating, among other things, the reason for your need. If you meet the access requirements, you will be granted access privileges. You must agree to comply with the terms set forth in the Terms of Use below.

The information collected on the Access Request Form includes:

The Requestor's:

  • Company Name
  • Name and Title
  • Address
  • Email
  • Telephone Number


The Requestor Supervisor’s:

  • Name and Title
  • Address
  • Email
  • Telephone Number.


Additional Information:

  • Employment Verification Contact Name and Telephone Number (individual or HR Department)
  • Job Function (requestor's job function, e.g., Grid Planner, Transmission Planner, etc.)
  • Need-to-Know Reason (Detailed explanation of why you need access to restricted information.)


This information is primarily collected to allow the California ISO to assess your need to access the secured section and to determine whether or not to grant you access privileges. The California ISO will store the collected information on a secured system with access control restrictions to protect its privacy. The California ISO will take additional steps, such as a background check, to validate and verify your identity based on the collected information. The California ISO will not divulge or share this information with any other individual or entity unless we have your permission or are required by law to do so. 

Security, Intrusion, and Detection

For site security purposes, and to ensure that this service remains available to all users, all network traffic is monitored in order to identify unauthorized attempts to upload or change information, or otherwise cause damage or conduct criminal activity. To protect the system from unauthorized use and to ensure that the system is functioning properly, individuals accessing the secured section are subject to having all of their activities monitored and recorded by personnel authorized to do so by the Information Security Service Department of the California ISO (and such monitoring and recording will be conducted). Anyone accessing the secured section expressly consents to such monitoring and is advised that if such monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate law enforcement agencies. Unauthorized attempts to upload or change information on, or otherwise cause damage to, the secured section are strictly prohibited and may be punishable under applicable federal and state laws and regulations. 

The California ISO does not collect information through its Website or the California ISO mobile application regarding consumers. There may be limited instances where the California ISO collects personal information about a California resident, such as through our Job Site. In those instances, the California ISO has implemented and will continue to maintain reasonable security procedures and practices appropriate to the nature of the information. These security procedures and practices are designed to protect the personal information from unauthorized access, destruction, use, modification and disclosure.

Terms of Use 

 
PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE OR MOBILE APPLICATION
 
Created on: 06/09/2003
Last Updated on: 10/02/2018
By using this Website and the California ISO mobile application, you agree to adhere to these Terms of Use. Your use of this Website and the California ISO mobile application is conditioned on such agreement. Further, you expressly acknowledge that you use this Website and the California ISO mobile application at your sole risk.

Restrictions on Use of Materials

This Website and the California ISO mobile application is operated and maintained by the California Independent System Operator Corporation (referred to as the "California ISO" herein). No material or information from this Website or the California ISO mobile application may be copied, reproduced, republished, uploaded, posted, transmitted or distributed except (i) as authorized in these Terms of Use, (ii) as expressly authorized in the materials and/or information contained on this Website, or (iii) as expressly authorized in writing by the California ISO.
Materials and information on this Website and the California ISO mobile application are provided as a public service. Most of the materials and information contained on this Website and the California ISO mobile application were generated, compiled or assembled from materials and information that are freely available for public use consistent with the general policies of the Public Records Act (California Government Code section 6250, et seq.), as provided by California Public Utilities Code section 345.5, and may be used by you provided that you keep intact all copyright, trademark and other proprietary notices and that you credit the California ISO when using such materials and/or information. Third parties generated some of the materials and information contained on this Website and the California ISO mobile application, including, without limitation, icons and graphics used in links from this Website to other sites. You are reminded that you must respect the copyright, trademark and other proprietary rights of such third parties in such materials and/or information. If you seek to use or modify such materials and/or information, you should contact the third party provider directly.
The California ISO maintains a secured section on this Website to distribute and make available certain material and information that requires access control restrictions. The Terms of Use applicable to such secured section includes the Additional Provisions set forth at the end of this document.
Questions concerning the use of materials and/or information on this Website and the California ISO mobile application should be directed to webposting@caiso.com.
The California ISO reserves the right to change, without notice, these Terms of Use at any time. It is your responsibility to consult the most recent version of the Terms of Use (not an older cached version) each time you view this Website and the California ISO mobile application. Use of this Website and the California ISO mobile application constitutes your acceptance of these Terms of Use, in their current form at the time of such use.

Disclaimer of Liability

The California ISO shall not be held liable for any improper or incorrect use of the materials and/or information described and/or contained on this Website and the California ISO mobile application and assumes no responsibility for user's use of them. In no event shall the California ISO be liable for any direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited to, loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the use of this Website and the California ISO mobile application or materials and/or information contained hereon, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury relating to the use of this Website and the California ISO mobile application (including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of materials and/or information contained on this Website and the California ISO mobile application) whether based on breach of contract, tortuous behavior, negligence or on any other legal theory or cause of action.

Disclaimer of Warranties / Freedom from Computer Viruses / Accuracy and Use of Information / Continuous Service

The materials and information contained on this Website and the California ISO mobile application are provided "AS IS" and without warranties of any kind, either express or implied. The California ISO disclaims all warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
The California ISO does not warrant that the functions contained in materials on this Website and the California ISO mobile application will be uninterrupted or error-free, that defects will be corrected, or that this Website and the California ISO mobile application or the server that makes it available are free from viruses or other harmful components.
The California ISO does not warrant or make any representations regarding the use or the results of the use of the materials and/or information contained on this Website and the California ISO mobile application, or the accuracy, adequacy, completeness, legality, reliability, or usefulness of any such materials and/or information. Changes may be periodically made to source materials and/or information used on this Website and the California ISO mobile application , and such changes may or may not be reflected in the materials and/or information as presented on this Website and the California ISO mobile application. Additionally, due to the dynamic nature of the Internet, materials and information freely available one day may be restricted the next day, or may become undiscoverable due to changes in the organization of menus, homepages or files.
If you have obtained materials and/or information claimed to be from the California ISO from a source other than the California ISO or this Website and the California ISO mobile application, be aware that electronic data can be altered subsequent to original distribution. Also, data and information can quickly become out-of-date. It is recommended that careful attention be paid to the contents of any metadata associated with a file, and that the originator of the data or information be contacted with any questions regarding its appropriate use. If you find any errors or omissions in the materials and/or information contained on this Website and the California ISO mobile application, we encourage you to report them to the California ISO Web Administrator (webposting@caiso.com).

Disclaimer of Endorsement

Reference in this Website and the California ISO mobile application to any specific commercial product, process or service by trade name, trademark, manufacturer or otherwise, does not constitute or imply an endorsement, recommendation or favoring by the California ISO.

Disclaimer for Hypertext Links

The California ISO is not responsible for the contents of any off-site materials referenced. The user specifically acknowledges that the California ISO is not liable for the defamatory, offensive or illegal conduct of other users, links or third parties, and that the risk of injury from the foregoing rests entirely with the user.
Links from this Website and the California ISO mobile application to other sites on the World Wide Web do not constitute an endorsement of the linked website and the California ISO mobile application by the California ISO. These links are provided for convenience and informational purposes only. It is the responsibility of the user to evaluate the content and usefulness of materials and/or information obtained from other sites.

Indemnification

To the extent permitted by applicable law, user agrees to defend, indemnify and hold harmless, the California ISO and/or its directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the user's use of this Website and the California ISO mobile application and the materials and/or information contained herein.

Choice of Law / Interpretation

These Terms of Use, including the legal disclaimers and indemnification, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. If any provision of these Terms of Use is declared unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the other terms and shall not affect the validity and enforceability of the remaining provisions.

Additional Provisions Applicable To Secured Section Access


Secured Access Privilege: User Account, Password, and Security

The California ISO maintains a secured section of this Website to distribute and make available certain materials and information that require access control restrictions. Validated users that demonstrate a verifiable need-to-know will be granted access privileges to such secured section in accordance with the California ISO’s security procedures. Users are responsible for maintaining the confidentiality of their assigned User ID and password, and are fully responsible for all activities that occur under their account. The California ISO shall not be liable or responsible in any respect for such use.

General Security Practices and Termination

Users of the secured section of this Website acknowledge that general security practices are employed in connection with the use of such secured section. The user will only be allowed read access and download privileges to files protected by copyright laws, as well as to files containing proprietary agreements. The California ISO has the right to log off accounts that are logged in and show no activity for more than a four-hour period of time, as well as account inactivity for more than 180 days. The California ISO  reserves the right to change these general security practices at any time with or without notice.
As a condition of the grant of access to the secured section, the user must agree that the California ISO, in its sole discretion, may terminate the user’s account and its access privilege for any reason, including, without limitation, for lack of use of such secured section or if the California ISO believes that the user has violated or acted inconsistently with the letter or spirit of any of the Terms of Use. The user must also agree that any termination of its access privileges may be effected without prior notice, and that the California ISO may at any time immediately deactivate or delete the user’s account and bar the user from further access to the secured section of the Website. Furthermore, the user must agree that the California ISO shall not be liable in any respect to the user or to any third-party for any termination of the user’s access to the secured section of the Website.