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Our commitment

The ISO vision for 2020 and beyond drives our strategies for the next five years. During this time, the ISO will work with others in the industry to strike the balance between achieving the state’s clean energy goals and maintaining reliability, efficiency and affordability.


Strategic Framework

Our Purpose
Lead the way to tomorrow’s energy network
Our Strategy
  • Lead the transition to renewable energy
  • Maintain reliability during industry transformation
  • Expand regional collaboration to unlock mutual benefits
Our Operating Principles
For the benefit of our customers, we:
  • Attract, develop and retain a highly skilled workforce
  • Operate the grid reliably and efficiently
  • Provide fair and open transmission access
  • Promote environmental stewardship
  • Facilitate effective markets and promote infrastructure development
  • Provide timely and accurate information
Our Commitments
  • Reliable
  • Sustainable
  • Efficient
  • Resilient
  • Responsive

Cultural Values

  • We adapt quickly and effectively to internal and external pressures for change.
  • We embrace expected and unexpected change and adopt those changes in a thoughtful and smooth way.
  • We weather difficulties, changing conditions and unforeseen circumstances to achieve success.
  • We understand that resilience is built by strengthening self-awareness, self-care, positive relationships and purpose.
  • We are personally committed to results and take initiative to do the right thing to achieve them.
  • We know what’s expected of us, meet our deadlines, accomplish our goals and proactively follow up on the status of our commitments.
  • We build trust among team members and freely give and receive feedback in order to best accomplish our goals and develop ourselves and our colleagues.
  • We are honest. We are truthful in all of our dealings and keep our word and our commitments to our customers, our stakeholders and our colleagues.
  • We are respectful. Even when we disagree, we speak openly and respectfully and consider each other’s ideas and thoughts.
  • We work diligently, ethically and legally and have the professional courage to speak up when we observe variances.
  • We understand that in serving our corporate purpose, we strive to serve our customers and our community in furtherance of that purpose.
  • We prioritize customer service in all goals, decisions, actions and everyday operations.
  • We practice leadership by putting the needs of others first and help our people develop and perform as highly as possible.
  • We create value for our colleagues by remaining relevant with our skills and doing our best work.
  • We value each other for our differences and unique contributions.
  • We are transparent in our dealings, truthfully communicate challenges and put in the work to address those challenges.
  • We listen to the opinions and reasoning of others.
  • We admit mistakes freely and apologize for them.
  • We ask for help when we need it.