Market abuse hotline
Making sure the wholesale market works in a fair and efficient manner is the responsibility of everyone: the ISO, the market participants and California electric consumers. The market abuse hotline provides a means for any market participant or member of the public to report suspected abuses in the wholesale electric market to Market Monitoring.
(If you have a complaint about retail electric customer service, please contact your local utility or California Public Utilities Commission Consumer Affairs at (800) 649-7570.)
All information received by Market Monitoring will be held in the strictest confidence and used only to investigate complaints of market abuse. If you suspect an abuse in the ISO ancillary services, congestion management, or real-time spot markets, please call or e-mail.
The Hotline number for reporting abuses in the wholesale market is: (800) 644-6409
or use our online form to submit a report.
Please provide as much detailed information as possible so we can investigate your complaint. Providing your name is optional.
Suspected abuses may also be reported to the FERC Enforcement Hotline on their website at www.ferc.gov .