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ISO Application Access Requests by Non-CIDI Users

We protect confidential information and data communicated with our participants through robust system and application security. All requests for application access, removal and revocation must be submitted by the authorized User Access Administrator for the company designated in the request. Email us at to find out who your User Access Administrator is, or click here to learn how to become a User Access Administrator.



Designated access Points of Contact follow these instructions to request, remove or revoke access to ISO applications on behalf of your company.

1.  Complete the request form

2.   Submit the form to the ISO

  • CIDI (Customer Inquiry and Dispute Information) system users

    • Create an Application Access Request or Revoke Access Request case directly in CIDI and attach the completed request form and any related documentation.

  • Non-CIDI users

    • Provide the information required below, attach the completed form and any related documentation; then, click “Submit".


(required fields in bold)
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Please select the request type:



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