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Customer partnership groups

Ongoing interactive forums to share ideas and opinions and to provide feedback for improving the customer experience when interacting with ISO applications and processes.   The frequency of meetings vary depending upon the activity level and development phase of the application or process.

 

Active

  • Automated Dispatch System (ADS) customer partnership group
    • Customer partnership group meetings - 2020
  • Energy storage and distributed energy resources phase 3 - implementation customer partnership group
    • Customer partnership group meetings - 2020
  • Demand response customer partnership group - Apr 22, 2021
  • Open Access Same-Time Information System (OASIS) and Customer Market Results Interface (CMRI) customer partnership group
    • Customer partnership group meetings - 2020
  • Outage management system customer partnership group
    As of Feb. 28, 2021, the Outage Management Systems Customer Partnership Group meeting presentations and videos will be moved to the ISO Developer Portal page at https://developer.caiso.com (developer account required). These documents will be available for download from this page until Feb. 28, 2021.
    • Customer partnership group meetings - 2020
    • Enhanced transmission outage report
    • Archive
  • Reliability requirements customer partnership group
    Conference calls to discuss issues, concerns, and questions regarding the reliability requirements process.
    • Customer partnership group meetings - 2021
    • FAQs
    • CIRA Roadmap
    • Archive

 

Inactive

  • Customer Inquiry and Dispute Information (CIDI) customer partnership group
    Regular conference calls to share ideas and provide stakeholders with an opportunity to offer suggestions to further enhance the customer’s experience when interacting with the CIDI application.
  • Demand response system replacement customer partnership group
    Conference calls to discuss moving the meter data management and settlement functionalities from the Demand Response System to existing applications.
  • Energy storage and distributed energy resources phase 2 implementation customer partnership group
  • Resource adequacy and outage coordination processing customer partnership group
    Conference calls to discuss process changes resulting from implementation of the Reliability Services initiative in April 2018.