Customer partnership groups

Ongoing interactive forums to share ideas and opinions and to provide feedback for improving the customer experience when interacting with ISO applications and processes. The frequency of meetings vary depending upon the activity level and development phase of the application or process.

Congestion revenue rights (CRR) settlement upgrade project customer partnership group
- Timeline - CRR Settlement Upgrade Project Customer Partnership Group - Sep 20, 20239/22/2023 10:01
- Business Requirements Specifications v1.3 - Congestion Revenue Rights System Upgrade3/29/2023 10:29
- CRR upgrade project customer partnership group - 2023
- CRR settlement upgrade project customer partnership group - 2022

Automated Dispatch System (ADS) customer partnership group
Customer Inquiry and Dispute Information (CIDI) customer partnership group
Regular conference calls to share ideas and provide stakeholders with an opportunity to offer suggestions to further enhance the customer’s experience when interacting with the CIDI application.
Demand response customer partnership group - Apr 22, 2021
Energy storage and distributed energy resources phase 2 implementation customer partnership group
Energy storage and distributed energy resources phase 3 - implementation customer partnership group
Open Access Same-Time Information System (OASIS) and Customer Market Results Interface (CMRI) customer partnership group
Resource adequacy and outage coordination processing customer partnership group
Conference calls to discuss process changes resulting from implementation of the Reliability Services initiative in April 2018.
Reliability requirements customer partnership group
Conference calls to discuss issues, concerns, and questions regarding the reliability requirements process.